uu99's Privacy Policy

Introduction & Scope

This Privacy Policy ("Policy") applies to all services, websites, and related digital platforms of uu99. When you register an account, log in, or use our services in any way, you are considered to have agreed to the terms of this Policy.

uu99 operates a safe and reliable online casino platform for players in Bangladesh. We believe you should have full control over your personal information. With that goal in mind, we always operate with transparency and never use your information unnecessarily.

What Information Is Collected

uu99 may collect the following types of information:

2.1 Information Provided Directly by You

• Full name and date of birth (for age verification — services are provided only to users aged 21 and above)
• Email address and mobile number
• Password (stored in encrypted form, never readable in plain text)
• Payment information — such as bKash, Nagad, Rocket, or Upay number, or bank account details
• National ID or passport details (when identity verification is required)

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Time of site access and session duration
• Which pages were visited and which games were played
• Data obtained from cookies and similar technologies

2.3 Information Received from Third Parties

We may receive certain information from trusted third parties for identity verification, fraud prevention, or payment processing. This information is used only for the relevant purposes.

Purpose of Using Information

uu99 uses your information for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: For playing games, processing transactions, and managing bonuses.
• Customer Support: To help resolve your issues and provide effective support.
• Safety & Security: To verify authorized transactions, prevent fraud, and ensure cybersecurity.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To enhance platform functionality and user experience.
• Responsible Gaming: To detect signs of excessive gambling and provide the necessary support.

We will never use your information for marketing communications without your consent.

Data Storage & Security

uu99 uses industry-standard security technology to protect your information. The key features of our security measures are:

4.1 Encryption

SSL (Secure Sockets Layer) encryption is active on our platform. This means all data exchanged between you and our servers is fully encrypted and cannot be read by third parties.

4.2 Data Retention Period

We retain your information while your account is active. Even after an account is closed, certain information may be kept for a limited period to meet legal obligations. Once no longer needed, the information is securely deleted.

4.3 Password Protection

Your password is always stored in hashed and encrypted form. No uu99 staff member will ever be able to see or ask for your password.

Data Sharing Policy

uu99 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and managing technical infrastructure. These partners provide services under strict confidentiality agreements and may only use the information for the specified purpose.

5.2 Legal Requirements

If we are required to disclose information under a court order, legal process, or applicable law, we will do so. Where possible, we will endeavor to notify you in advance.

5.3 Business Transfers

If significant changes occur to uu99's business structure (such as a merger or acquisition), user information may be transferred to the new entity. In such a case, we will notify you and the protections of this Policy will continue to apply.

Cookies & Tracking Technologies

The uu99 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Use of Cookies

• Essential Cookies: To maintain your login state and ensure the core functionality of the platform.
• Functional Cookies: To remember your preferences (such as language selection).
• Analytics Cookies: To analyze site usage patterns and improve service quality.
• Security Cookies: To detect and prevent fraudulent activity.

6.2 Cookie Controls

You can reject or delete most cookies by changing your browser settings. Please note, however, that disabling essential cookies may affect some platform functionality.

Your Rights

uu99 respects your right to data privacy. You have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (does not apply to information held under legal obligations).
• Right to Restrict Processing: The right to request that the use of your information be limited for specific purposes.
• Right to Data Portability: The right to receive your information in a structured and readable format.
• Right to Object: The right to object to certain types of processing of your information.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

Protection of Minors

uu99's services are intended only for those aged 21 and above. We do not knowingly collect any information from those under 21. If we become aware that a user is a minor, we will immediately close their account and delete the associated information.

If you believe a minor is using our platform, please contact us.

International Data Transfers

uu99 primarily operates to serve players in Bangladesh. For technical or operational reasons, some data may be processed on servers located in other countries. In such cases, we ensure that data protection standards remain consistent with this Policy and that appropriate contractual safeguards are in place.

Third-Party Links

The uu99 website does not contain any external third-party links. However, game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, or others) may have their own privacy policies. Those third-party policies are outside uu99's control and we are not responsible for them.

Policy Changes

uu99 reserves the right to review and update this Privacy Policy as needed. For significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Publishing a prominent notice on this page
• Displaying an update message after you log in

If you continue to use the platform after any changes, you will be considered to have agreed to the updated Policy. If you do not agree to the new Policy, you may stop using the service and request to close your account.

Responsible Gaming & Data Protection

uu99 takes responsible gaming seriously. Using data about your gaming activity, we can detect signs of excessive play. This analysis is done entirely for your protection and is not used for any marketing purpose.

To learn more about responsible gaming, visit our Responsible Gaming page.